Customer Experience Design & Journey Mapping

Deliver the essence of your brand through every customer interaction

Customer Experience Design is all about creating a ‘best-in-class’ experience for your customers. RippleEx does this by offering you a range of flexible services:

  • Qualitative customer research
  • Customer journey mapping
  • Optimisation workshops
  • Stakeholder consultation and engagement
  • Journey prioritisation
  • Identification of key actions
  • Customer experience blueprinting
Customer Experience Design & Journey Mapping

Our Customer Experience Excellence Center understands the psychology behind the customer journey and we equip you to learn from best practice (and failure) to continuously increase brand loyalty and advocacy. RippleEx specializes in journey mapping – plotting a course that combines the rational, emotional and transnational elements of customer experience.

Through Touchpoint Analysis, RippleEx delves into each customer interaction with your business to uncover how well you meet their needs. Evaluating your  performance at these touchpoints can help to align your teams and improve the acquisition and retention of customers.


Need help with customer journey mapping? Get in touch with one of our consultants to talk through your challenges.