A measurement programme to suit your every need

There are many customer experience measurement programmes. We tailor the best programmes to fit your needs and integrate them into our systems, offering real-time access to customer feedback, actions and knowledge at the touch of a button.

Our software incorporates the essential measurement tools:

  • Voice of the Customer (VoC)
  • Net Promoter Score (NPS)

These programmes provide your customers with a single voice and give your organisation the means to act on their feedback. Our systems equip you with the insight to launch improvements in experience design, training and process re-engineering.

Insights & Analytics | Customer Experience Management
Customer Experience Metrics - Ambassadors

Customer experience ambassadors

A fully engaged workforce is more productive and will go the extra mile for your company, delivering a best-in-class customer service. But do you really know how your employees feel about working for your organisation? Do they feel valued in a role that interests them, with the chance to develop skills? Are they fairly rewarded and recognised? RippleEx runs employee engagement surveys and programmes to help you get the best out of your brand ambassadors.


What makes your employees and customers tick? Get in touch with our expert consultants to find out.