Retail & E-commerce

Pioneering retail analytics for your multichannel brand

Today’s shoppers are evolving, using multiple channels and devices to acquire goods and services. But they still view your retail business as a single brand, and their experience in one part of the shopping journey can significantly impact their satisfaction with your company as a whole. Improving customer relationships in this environment requires engagement at a ‘shop floor’ or online operational level.

Insights & Analytics | Customer Experience Management

RippleEx is innovating analytics to help brick-and-mortar and online retailers measure and understand today’s complex, multichannel customer experience and what it means for the future of their business. We’re the leader in multichannel customer experience analytics, providing a cohesive vision of the retail customer experience on web and mobile sites, in stores, in the contact centres and with social media initiatives.


Struggling to provide a consistently exceptional customer experience across multiple channels? Get in touch with the experts at RippleEx.